Charlotte is lovely. I always feel better after chatting to her.
Charlotte Yau, BACP
Experienced mental health professional
Provides online counseling through BetterHelp
At a glance
Charlotte is an experienced, licensed Mental Health Professional who specializes in affordable online therapy offered through our partner, BetterHelp.
- 5.0 stars
- Clients are very satisfied with Charlotte. View 3 reviews
- Great news, Charlotte is accepting new clients!
- She is normally fully-booked.
- Offers Telehealth visits
- Licensed in United Kingdom
- Accepts worldwide clients
Recent reviews
Very professional, calm, composed and considerate therapist.
More about Charlotte
- 6 years' experience
- Female
- BACP
ABOUT ME
Hi, I'm Charlotte. If you are feeling disconnected, struggling to find where you belong or feel like you are carrying the heavy weight of unspoken grief - I want you to know you have found the right space.
I focus helping individuals navigating the complexities of life transitions, relationship challenges and identity shifts. I often work with clients who grew up straddling different cultural worlds, are dealing with the pressures of family expectations or trying to figure out who they are after a major loss. Whether you are managing daily stress, anxiety or low mood - I am here to help you slow down, unpack your story and help you regain your sense of balance.
WHAT TO EXPECT
Therapy with me is warm, relational and collaborative. I provide a compassionate environment where your history and culture are fully embraced - never judged. Together, we will work to:
★ Process & Heal: explore how your cultural background shaped who you are today
★ Find Your Anchors: Reconnect with your authentic voice after a major life change
★ Develop Coping Skills: Build lasting resilience to manage overwhelming anxiety and stress
★ Find Stability: Reclaim a grounded sense of self and emotion peace in your current chapter
You don’t have to figure it all out on your own and you deserve a dedicated space where your complexity is truly seen and validated. I bring hope, care and an open heart to our work together.
Availability: Monday, Tuesday, and Thursday
Specialties
Stress
Anxiety
Relationship issues
Grief
Self-esteem
Coping with life changes
Family conflicts
Trauma and abuse
Depression
Abandonment
Attachment issues
Caregiver issues and stress
Chronic pain, illness, and disability
Commitment issues
Communication problems
Control issues
Dissociation
Divorce and separation
Emptiness
Family problems
Forgiveness
Guilt and shame
Isolation / loneliness
Life purpose
Midlife crisis
Multicultural concerns
Panic disorder and panic attacks
Post-traumatic stress
Prejudice and discrimination
Self-love
Sexuality
Social anxiety and phobia
Women's issues
Workplace issues
Treatment Approaches
- Acceptance and Commitment Therapy (ACT)
- Client-Centered Therapy
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
- Motivational Interviewing
- Solution-Focused Therapy
Licenses
- BACP · United Kingdom · 399133 · Renews November 2026
About online counseling
- Affordable.
- Pay a low flat fee.
- Convenient.
- Do it at your own time and at your own pace. Communicate whenever you feel it's needed.
- Available now.
- There is no waiting list and no calls to make. Simply fill out a short questionnaire and send your first message.
Online counseling, also known as teletherapy, is a method of delivering mental health services through digital means such as video conferencing, phone calls, or messaging platforms. It can be an ideal option for individuals who have difficulty accessing traditional therapy due to geographical distance, time constraints, or personal preferences like privacy and comfort. Many people find it easier to open up from the familiarity of their own space.
Teletherapy has been found to be highly effective, with studies showing that it can produce similar outcomes to in-person therapy, particularly for issues like anxiety, depression, and PTSD. The flexibility and accessibility it offers make it a valuable alternative to conventional therapy settings.
Reviews for Charlotte Yau
All reviews have been submitted by clients after seeing the provider.
Overall rating:
Charlotte is lovely. I always feel better after chatting to her.
Very professional, calm, composed and considerate therapist.
They are really caring and perceptive, I loved talking to them!
Frequently asked questions
Does Charlotte Yau offer telehealth visits?
Yes. Charlotte Yau works with clients by exchanging messages, chatting live, speaking over the phone, or video conferencing based on what works for the client at that particular time.
What language(s) does Charlotte Yau speak?
Charlotte Yau speaks English.
How many years of experience does Charlotte Yau have?
Charlotte Yau has 6 years of experience.
Where is Charlotte Yau licensed to practice?
Charlotte Yau is licensed to practice in the United Kingdom.
Does Charlotte Yau accept clients outside of the United Kingdom?
Yes, Charlotte Yau accepts clients outside of the United Kingdom.
Is online therapy as effective as in-person therapy?
Numerous studies support the effectiveness of online platforms in facilitating life changes. For instance, research published by JMIR Publications, conducted by teams from the University of Berkeley, UCSF, and SF General Hospital, found that "users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform."
What treatment approaches does Charlotte Yau offer?
Charlotte Yau offers clients Acceptance and Commitment Therapy (ACT), Client-Centered Therapy, Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Motivational Interviewing, and Solution-Focused Therapy.
How can I communicate with Charlotte Yau?
Charlotte Yau can be engaged in any one of four ways: (1) Exchanging messages, (2) chatting live, (3) speaking over the phone, or (4) video conferencing. You can use different ways at different times as you wish, based on your needs, availability, and convenience.
How do I get started with Charlotte Yau?
Just tap the BOOK NOW button or tap here: A new window will open and you'll be directed to a simple form that will help start the conversation.
Mental health conditions are real, common, and treatable.
And recovery is possible.
When you tap BOOK NOW a new window will open and you'll be directed to a simple form that will help start the conversation.