Privacy policy

This Privacy Policy is effective as of June 20, 2024.

1. About Your Privacy and This Privacy Policy

Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources, and procedures in place in order to protect and safeguard your privacy. This document is our "Privacy Policy" and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors to any of the following websites and related mobile applications: www.mind-diagnostics.org, www.pridemind.org, www.faithfulmind.org, www.relationshipdiagnostics.org, www.child-assessments.org, and www.healthymom.org (individually a “Site”; collectively, the “Sites”). It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Site. When you use our Site you accept and agree to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Site immediately.

California residents should read the information available in the Privacy Notice for California Residents below.

2. Information Collection, Use, and Disclosure

Categories of Information Collected

To let us operate the Sites effectively and to let you use the Sites, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Sites. The data we collect is not used for marketing or any other purposes except as specified in this Privacy Policy.

Visitor Data: We collect, use, and store data regarding user visits to its website and use of the application (“Visitor Data”), including the particular pages visited or viewed by the user, the amount of time the user spent on the Sites, website errors experienced by the user, and information about the browser or device used to access the website and application, such as the user’s mobile device ID and IP address.

Test Information: We collect the test responses provided by users, as well as pages viewed by the user, whether the user clicks a link to begin completing a test, and whether the user responds to any of the test prompts.

Reviews: We collect the information you provide if leaving reviews on the Site.

Protecting this information is important for us. Other than in the ways detailed in this Privacy Policy, we will never use or disclose any information unless you requested or approved us to do so.

Purposes for Which Information is Used

We may use the information we collect for one or more of the following purposes:

  • Communication with you
    • To respond to your inquiries.
    • To communicate with you in connection with the Site, notifications, events, programs or offerings that you may have registered for;
    • To send you updates and promotional materials;
    • To verify your identity.
    • To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.
  • Delivery of services to you
    • To let you use the Site.
    • To provide customer service.
    • To match users with counselors and other Third Party Services.
    • To provide, support, personalize, and develop our Site.
  • Administration and improvement of services
    • To supervise, administer and monitor the Site.
    • To measure and improve the quality, effectiveness, and delivery of our services.
  • Customization and marketing
    • To advertise and market the Site to potential users.
    • To personalize the Site experience and to deliver content and product and service offerings relevant to individual interests, including targeted offers and ads through our websites, third-party sites, and via email or text message.
  • Compliance with law
    • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
    • To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.
  • Other uses with consent
    • Any other purpose with your consent.

Purposes for Which Information is Disclosed to Third Parties

Information about you may be disclosed to third parties for one or more of the following purposes:

  • For business purposes and advertising. We may also share your information with vendors and service providers, including our data hosting and data storage partners, analytics and advertising providers, and vendors providing technology services and support, payment processing, and data security. We also may share information with professional advisers, such as auditors, law firms, and accounting firms.
  • With your direction or consent. We may share your information with third parties if you request or direct us to do so.
  • With affiliates within our corporate group. We may share your information with any subsidiaries, parent companies, or related entities within our corporate group.
  • Compliance with law. We may share your information with a court, a regulatory entity, law enforcement personnel, or pursuant to a subpoena, to comply with applicable law or any obligations thereunder.
  • In the context of a transaction. We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.
  • For other business reasons. We may share your information to enforce any applicable terms of use, and to ensure the safety and security of the Site and our users.

3. Opting out of Marketing Communication

You can opt out of receiving email marketing by unsubscribing using the unsubscribe link provided in all of our marketing email communications.

4. Information Collected Automatically

Certain information on the Site is collected automatically by means of various software tools. We have a legitimate interest in using such information to assist in log-in, systems administration purposes, information security and abuse prevention, to track user trends, and to analyze the effectiveness of the Site. Alone or in combination with other information, such automatically collected information may constitute personal information. Some third parties we work with (described above) and business partners may use cookies or other methods to gather information regarding your use of the Site. Our service and/or business partners may use these cookies or other tracking methods for their own purposes by relating information about your use of the Site with any of personal information about you that they may have collected or have access to, which shall only be granted in accordance with this Privacy Policy. The use of such information by a third party depends on the privacy policy of that third party.

Log Files on the Site. The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.

Cookies

We use cookies to make interactions with the Site easy and meaningful. When you visit the Site, our servers may send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your web browser.

We may use cookies that are session-based and/or persistent. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your web browser’s ability to accept cookies, you will be able to navigate the Site, but you may not be able to successfully use all of the features of the Site.

The following sets out how we may use different categories of cookies and your options for managing cookies’ settings:

Required cookies: Required cookies enable you to navigate the Site and use its features, such as accessing secure areas of the Site and using our services. If you have chosen to identify yourself to us, we use cookies containing encrypted information to allow us to uniquely identify you. Each time you log into the Site, a cookie containing an encrypted, unique identifier that is tied to your account is placed on your browser. These cookies allow us to uniquely identify you when you are logged into the Site and to process your online transactions and requests. Because required cookies are essential to operate the Site, there is no option to opt out of these cookies.

Performance cookies: These cookies collect information about how you use the Site, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymized. It is only used to improve how the Site functions and performs. From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Site. We may also utilize Flash cookies for these purposes. To learn how to opt out of performance cookies using your browser settings visit www.aboutcookies.org

Functionality cookies: Functionality cookies allow the Site to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Site after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. To learn how to opt out of functionality cookies using your browser settings visit www.aboutcookies.org

Targeting or Advertising cookies: From time to time, we may track and analyze usage and volume statistical information from individuals who visit the Site. We sometimes use our own cookies as well as cookies delivered by third parties to track the performance of advertisements. For example, these cookies remember which browsers have visited the Site. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after we receive it. By way of example, as you browse the Site, cookies may be placed on your computer so that we can understand what you are interested in. We also contract with third-party advertising networks and similar partners that collect IP addresses and other information from web beacons (see below) on the Site, from emails, and on third-party sites. Ad networks follow your online activities over time by collecting website navigational information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts. Third parties, with whom we partner to provide certain features on the Site or to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. To learn more about these and other advertising networks and their opt-out instructions, visit https://optout.networkadvertising.org/?c=1

Other Tracking Technologies. When you visit the Site, we may collect your IP address to track and aggregate information. For example, we may use IP addresses to monitor the regions from which you navigate the Site. We may also use web beacons alone or in conjunction with cookies to compile information about your usage of the Site and interaction with emails from us. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular site tied to the web beacon. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to the Site. We may use web beacons to operate and improve the Site and email communications.

Analytics Software Tools. We use analytics software on the Site to help us analyze the traffic on the Site.

5. Social and General Information Tools

We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, and others (collectively "Social and General Information Tools"). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

6. Phishing

Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).

7. Links

The Site may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third-party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.

8. Security of Information

While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation, and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with all applicable federal laws, state laws, and regulations regarding data privacy.

9. Service Providers

We may employ third party companies and individuals to facilitate our Site, to perform certain tasks which are related to the Site, or to provide audit, legal, operational or other services for us. These tasks include, but not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.

10. Children's Privacy

The Site is specifically designed for users who are 18 years of age or above. We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our user. The Site is not directed and not intended to be used by users under the age of 18. If you are aware that we have collected Personal Information from a user under age of 18 please let us know by contacting us and we will delete that information.

11. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous.

12. Changes to the Privacy Policy

We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the top of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to stop using the Site.

13. Contacting us

If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by clicking the "Contact Us" link at the bottom of any page in our website.

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements and is expressly made part of the information contained in the Life Diagnostics Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Notice.

1. Information We Collect

Through your use of our website, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”). The description of the information that we collect is provided above, in the section titled “Categories of Information Collected.” In particular, our websites have collected the following categories of personal information from consumers within the last twelve (12) months. Additionally, we have disclosed the following categories of information for a business purpose in the past twelve (12) months:

Category Collected Disclosed for a business purpose
A. Identifiers Yes No
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). No No
C. Protected classification characteristics under California or federal law. Yes Yes
D. Commercial information. No No
E. Biometric information. No No
F. Internet or other similar network activity. Yes Yes
G. Geolocation data. Yes Yes
H. Sensory data. No No
I. Professional or employment-related information. No No
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). No No
K. Inferences drawn from other personal information. No No

The information that we share with third parties is described in greater detail above in the section titled “Purposes for Which Information is Disclosed to Third Parties.”

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, from information you submit on the Site during the process of using our Services.
  • Indirectly from you. For example, from observing your actions on our websites or on an application provided by us.
  • From third-party business partners such as social media sites, ad networks, and analytics providers.

2. Use of Personal Information

We may use the personal information we collect for one or more of the following business or marketing purposes:

Category of Personal Information Purpose of Use
Identifiers We may use Identifiers (email address, online identifier, and IP address) to communicate with you, deliver our services to you, customize and market the services (attribution and optimization), conduct research and development and other activities to improve our service, understand how you interact with our services, and comply with the law.
Protected classification characteristics under California or federal law. We may use your gender to customize and deliver the services to you. We may also use this information to conduct research and development and other activities to improve our service, show and optimize advertising, and understand how you interact with our services.
Internet or other similar network activity. We use information regarding your activity on our Site to deliver our services to you, customize and market services (attribution and optimization), conduct research and development and other activities to improve our service, and understand how you interact with our services.
Geolocation data. We use your geolocation information to personalize the services to you and for analytics.
Inferences drawn from other personal information. We use information regarding your actions on our websites and the information you provide to deliver our services to you, customize and market the services, conduct research and development and other activities to improve our service, and understand how you interact with our services.

3. Disclosure of Personal Information

In the 12 months preceding the date of this Privacy Policy, we have shared personal information with the following categories of third parties:

Category of Personal Information Purpose of Disclosure
Identifiers. We may disclose your IP address, unique identifier, or email address to our analytics vendors for analytics and to ad network partners for advertising optimization and attribution.
Protected classification characteristics under California or federal law. We may disclose information regarding your gender to our advertising partners to optimize marketing.
Internet or other similar network activity. We may disclose information regarding your activity on our websites to our advertising partners to optimize marketing.
Geolocation data. We may disclose geolocation data to our advertising partners to optimize marketing.
Inferences drawn from other personal information. We may disclose information regarding your activity on our websites to our advertising partners to optimize marketing.
All data categories

We may disclose all necessary information about you to comply with legal requirements that apply to us.

We may disclose information about you at your direction or request.

We may disclose information about you to vendors and other contractors and advisors that provide services to us, including data hosting and storage providers, analytics providers, engineering vendors, data security vendors, marketing services processors, lawyers, advisors, auditors, accountants, and others.

We may disclose information about you in connection with an asset sale, merger, bankruptcy, or other business transaction.

We may disclose information about you with corporate affiliates as necessary for internal business operations, and with subcontractors as necessary in the provision of services to you.

The CCPA defines “sale” broadly. It includes the sharing of personal information in exchange for anything of value. According to this broad definition, in the 12 months before this section was last updated, our use of analytics and targeting cookies and web beacons to deliver advertising tailored to individual interests may have been considered a “sale” of personal information.

4. Your Rights and Choices

The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Request Access to Information

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Your Rights), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we shared that personal information.
  • The specific pieces of personal information we collected about you.
  • If we disclosed your personal information for a business purpose and identifying the personal information categories that each category of recipient obtained.

Right to Request Deletion of Information

You have the right to request that we delete any of your personal information that we collected about you and retained, subject to certain exceptions. Once we receive your request and verify who you are, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We may also deny your request if the information in question is not subject to the CCPA. Examples of such information include de-identified information, information covered by the Health Insurance Portability and Accountability Act, and information covered by the California Confidentiality of Medical Information Act.

Right to opt out of sale

You have the option to opt out of the use or disclosure of your information that is considered a “sale” under the CCPA. If you would like to opt out of the use and disclosure of your information, submit a request in writing at [email protected].

Exercising Your Rights

To exercise the rights listed above, please submit a request in writing to us at Life Diagnostics LLC, 1321 Upland Dr. PMB 21345, Houston, Texas 77043 Attn: Legal Department or via email at [email protected] detailing your name, date of birth, contact phone number, email address, postal address, city, state, zip code, whether or not you are a California resident or an authorized agent submitting on behalf of a California resident (and if the latter, attaching written proof that you have been authorized to act on the named person's behalf), the request type (either a request to know your data or delete your data), and the approximate time or day that we may have collected or held your personal data. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. You may also make a request on behalf of your minor child.

You may only make a request for access twice within a 12-month period. Your request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a request does not require you to create an account with us. We will only use personal information provided in a request to verify your identity or authority to make the request.

You may submit requests using the following methods:

By completing this form in writing and sending it to:

Life Diagnostics LLC
Data Protection Officer
1321 Upland Dr. PMB 21345
Houston, Texas 77043, USA
[email protected]

Response Timing and Format

We endeavor to respond to a request within forty-five (45) days of its receipt. If we require more time (up to 90 days from the day of receipt), we will inform you of the reason and extension period in writing.

For Requests to Access, our response will only cover the 12-month period preceding the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

5. Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

6. Other California Privacy Rights

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected].

7. Changes to Our Privacy Notice

We reserve the right to amend this Privacy Notice at our discretion and at any time. When we make any changes to this Privacy Notice, we will post the updated Privacy Notice on our Sites and update the Privacy Notice's effective date. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to stop using the Site. Your continued use of our websites and services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions or comments about this Privacy Notice, the ways in which we collect and use your information described above, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Life Diagnostics LLC
Data Protection Officer
1321 Upland Dr. PMB 21345
Houston, Texas 77043, USA
[email protected]