Heidi Arntzen, AASW
Experienced mental health professional
Provides online counseling through BetterHelp
At a glance
Heidi is an experienced, licensed Mental Health Professional who specializes in affordable online therapy offered through our partner, BetterHelp.
- Great news, Heidi is accepting new clients!
- She is normally fully-booked.
- Offers Telehealth visits
- Licensed in Australia
More about Heidi
- 6 years' experience
- Female
- AASW
Reaching out for support can feel hard — especially when you’ve been carrying a lot on your own for a long time. I offer a calm, down-to-earth, space where you can talk openly, feel genuinely understood, and work toward change at a pace that feels right for you.
I am a qualified Social Worker providing counselling. My approach is warm, collaborative, and practical. I believe therapy works best when you feel safe, respected, and able to be yourself without judgement. I have experience with supporting adults across mental health and alcohol and other drug (AOD) settings. My work focuses on helping people better understand themselves, strengthen coping skills, and move toward meaningful and sustainable wellbeing.
Many people I work with are used to being the one others rely on, and therapy becomes a rare space where they can finally focus on their own needs. Together, we explore what’s been feeling overwhelming or stuck, while building insight and practical strategies that support real, sustainable change.
I support adults experiencing:
Anxiety, stress, and overwhelm
Depression and low mood
Burnout and compassion fatigue
Life transitions and adjustment challenges
Alcohol and other drug use (AOD), harm reduction, and recovery support
Trauma-informed support
Grief
Emotional regulation and coping skills
Self-esteem and identity development
Relationship and family stress.
Alongside my professional experience, I also bring personal lived experience supporting a loved one through significant mental health challenges, as well as navigating breast cancer. These experiences have shown me just how isolating and overwhelming life can feel at times, and how important it is to have someone who truly listens without judgement. I understand that opening up isn’t always easy, and I aim to create a warm, safe space where you can feel heard, supported, and able to move forward at a pace that feels right for you.
My work is grounded in person-centred, strengths-based, and trauma-informed practice. I aim to balance emotional support with practical tools that you can use in everyday life.
I draw from evidence-informed approaches including:
Motivational Interviewing
CBT-informed strategies
Strength Based
Solution-Focused Therapy
Psychoeducation and skills development
My style is warm, calm, and collaborative rather than directive. We work together to understand what is happening for you and to find strategies that genuinely fit your life and values.
If you’re unsure whether therapy is right for you, that’s completely okay — we can begin with a conversation and take things one step at a time.
Specialties
Licenses
- AASW · Australia · 492478 · Renews June 2026
About online counseling
- Affordable.
- Pay a low flat fee.
- Convenient.
- Do it at your own time and at your own pace. Communicate whenever you feel it's needed.
- Available now.
- There is no waiting list and no calls to make. Simply fill out a short questionnaire and send your first message.
Online counseling, also known as teletherapy, is a method of delivering mental health services through digital means such as video conferencing, phone calls, or messaging platforms. It can be an ideal option for individuals who have difficulty accessing traditional therapy due to geographical distance, time constraints, or personal preferences like privacy and comfort. Many people find it easier to open up from the familiarity of their own space.
Teletherapy has been found to be highly effective, with studies showing that it can produce similar outcomes to in-person therapy, particularly for issues like anxiety, depression, and PTSD. The flexibility and accessibility it offers make it a valuable alternative to conventional therapy settings.
Reviews for Heidi Arntzen
Frequently asked questions
Does Heidi Arntzen offer telehealth visits?
Yes. Heidi Arntzen works with clients by exchanging messages, chatting live, speaking over the phone, or video conferencing based on what works for the client at that particular time.
What language(s) does Heidi Arntzen speak?
Heidi Arntzen speaks English.
How many years of experience does Heidi Arntzen have?
Heidi Arntzen has 6 years of experience.
Where is Heidi Arntzen licensed to practice?
Heidi Arntzen is licensed to practice in Australia.
Does Heidi Arntzen accept clients outside of Australia?
No, Heidi Arntzen does not accept clients outside of Australia.
Is online therapy as effective as in-person therapy?
Numerous studies support the effectiveness of online platforms in facilitating life changes. For instance, research published by JMIR Publications, conducted by teams from the University of Berkeley, UCSF, and SF General Hospital, found that "users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform."
How can I communicate with Heidi Arntzen?
Heidi Arntzen can be engaged in any one of four ways: (1) Exchanging messages, (2) chatting live, (3) speaking over the phone, or (4) video conferencing. You can use different ways at different times as you wish, based on your needs, availability, and convenience.
How do I get started with Heidi Arntzen?
Just tap the CHAT NOW button or tap here: A new window will open and you'll be directed to a simple form that will help start the conversation.
Mental health conditions are real, common, and treatable.
And recovery is possible.
When you tap CHAT NOW a new window will open and you'll be directed to a simple form that will help start the conversation.